Best Rate Guarantee Claim Form
Book a room at one of our participating properties with confidence that you’re getting the lowest rate for your room. If you find a lower rate for the same room on another site within 24 hours, submit a Best Rate Guarantee Claim Form below, and we’ll not only match the lower rate, but we’ll also give you an extra 20% off your room.
Subject to the Terms & Conditions below.
How It Works
- Book your stay on an Approved Pacifica Hotels Direct Channel.
- If you find a lower rate for the Same Stay within 24 hours, submit a Best Rate Guarantee Claim Form below.
- Claim will be reviewed, and if eligible, we will match the lower rate and provide an additional 20% off your room rate.
TERMS & CONDITIONS
Approved Pacifica Hotels Direct Channels
To be eligible for the Best Rate Guarantee, you must first book a reservation on one of the below outlined Approved Pacifica Hotels Direct Channels:
- Hotel’s Official Website
- Hotel’s Official Reservations Phone Line
- Hotel’s Official App
- Directly with Hotel
Same Stay
To be eligible for the Best Rate Guarantee, all of the below reservation criteria must match between what you booked on the Approved Pacifica Hotels Direct Channel and the lower rate found. Best Rate Guarantee applies to Room Rate only before taxes & fees; only applies to single room bookings; only applies to rates in United States Dollars (USD).
- Same Stay Dates (Check-In & Check-Out dates)
- Same Room Type
- Same # of Adults & Children
- Same Cancellation Policy
Eligible
To be eligible for the Best Rate Guarantee, the lower rate found must comply with all of the below additional criteria.
- Claims must be submitted at least 72 hours prior to the Guest check-in date.
- Only Pacifica Perks Member Rates are eligible for Best Rate Guarantee Claims.
- When multiple prices are available for the same room type on the Approved Pacifica Hotels Direct Channel, you must have booked the lowest rate with the same cancellation policy.
- Lower rate must be at least 1% or $1 lower than on the Approved Pacifica Hotels Direct Channel, whichever is greater.
- Lower rate must be bookable to the general public and is ineligible if:
- Bookable on a website or app that requires a login, membership, code, or specific payment type to view and book the rate.
- Bookable on a website or app that does not provide the name of the hotel until after the reservation booking process is complete.
- Bookable on a website or app that does not provide immediate confirmation upon submitting a reservation inquiry.
- Bookable on a website or app that resells previously confirmed reservations under a different guest’s name.
- Booking is part of a bundled package with transportation, tickets, meals, etc.
- Rates offered for Group blocks, extended stays, project/crew business, and corporate negotiated accounts do not qualify for Best Rate Guarantee Claims.